Effective date: September 30, 2026
This Privacy Policy explains how Upper Cumberland Pressure Washing, LLC, doing business as Upper Cumberland Pressure Washing / UC Pressure Washing (“UCPW,” “we,” “us,” or “our”), collects, uses, and shares information in connection with ucpressurewashing.com (the “Website”) and related online quote, chat, email, and messaging tools.
1. Information we collect
We may collect:
- Contact and property details you submit (name, phone, email, address, ZIP, service interest, photos, messages, and preferred contact method);
- Communication records related to quotes, bookings, and customer service;
- Technical information such as IP address, browser type, device type, pages viewed, referring URL, and approximate location derived from IP;
- Cookie and analytics data (for example Google Analytics / Tag Manager and advertising pixels such as Meta); and
- Information from third-party tools we use to run the Website (chat, forms, CRM/scheduling, email, and SMS providers).
We do not ask you to submit payment-card numbers through a general Website contact form. Payment details, if collected, are handled through appropriate payment processors or offline methods.
2. How we use information
We use information to:
- Respond to quote requests and questions;
- Schedule, confirm, and perform services;
- Send transactional messages (quotes, booking confirmations, reminders, and service updates);
- Improve the Website and our services;
- Measure marketing performance; and
- Protect the Website, prevent fraud or abuse, and comply with law.
3. How we share information
We may share information with:
- Service providers who help us operate (hosting, forms, chat, analytics, advertising, email, SMS, CRM/scheduling, and similar tools);
- Professional advisors when reasonably needed; and
- Authorities when required by law or to protect rights, safety, or security.
We do not sell personal information for money. Some advertising/analytics tools may process device or usage data for their own purposes under their policies.
4. Cookies and similar technologies
The Website may use cookies, pixels, and similar technologies for basic site function, analytics, and advertising measurement. You can control cookies through your browser settings and, where shown, Website consent tools. Disabling cookies may affect some site features.
5. Text and email communications
If you provide a phone number or email for a quote or service inquiry, we may contact you about that inquiry and related service matters.
Promotional texts or emails, if used, will follow applicable consent rules. Message and data rates may apply. Reply STOP to opt out of texts, or email info@ucpressurewashing.com to request removal from nonessential email.
6. Data retention
We keep information as long as reasonably needed for quotes, jobs, customer service, legal obligations, and legitimate business records, then delete or de-identify it when appropriate.
7. Security
We use reasonable administrative and technical safeguards. No method of transmission or storage is completely secure.
8. Children’s privacy
The Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child submitted information, contact us and we will take appropriate steps to delete it.
9. Your choices
You may request access, correction, or deletion of personal information we hold about you, subject to applicable law and legitimate business retention needs. Contact info@ucpressurewashing.com or call (931) 271-5252.
10. Third-party links
The Website may link to third-party sites or embed third-party tools. Their privacy practices are governed by their own policies.
11. Changes
We may update this Privacy Policy by posting a revised version with a new effective date. Continued use of the Website after changes are posted means you acknowledge the updated Policy.
12. Contact us
Upper Cumberland Pressure Washing
Operated by: Upper Cumberland Pressure Washing, LLC
354 N McBroom Chapel Rd, Cookeville, TN 38501
Phone: (931) 271-5252
Email: info@ucpressurewashing.com